Refund Policy

We want our customers to be satisfied with their purchases. Refunds for digital products may be issued under the following conditions:

• Service Issue: If a customer is not satisfied with the digital service provided, they must notify us within 7 days of the service completion. A brief explanation of the dissatisfaction is required for evaluation.
• Technical Issues: Any technical problems that prevent the digital service from functioning as promised must be reported within 7 days of your purchase. Please provide supporting documentation or evidence of the issue.
• Incorrect Service: In the event that the digital service delivered is not what was originally agreed upon, customers can request a refund within 7 days of delivery.
• All refund requests must be submitted via our contact page or email support@iconfigurators.app.

Refunds will be processed within 14 business days from the date the request is approved.

Shipping and Delivery Policy

Our services are provided through digital means.

• Delivery Method: Digital products are delivered via email or through our online platform.
• Delivery Time: Digital services are usually delivered within 24 hours after purchase completion.
• Shipping Rates: There are no shipping charges for digital products.
• Eligible Destinations: Our digital products can be accessed globally, with no geographical restrictions.

Return Policy and Process

• Return Process: Since returns are not applicable to digital services, please refer to the Refund Policy for any issues regarding dissatisfaction or technical problems.

Cancellation Policy

Customers may cancel subscriptions for services under the following circumstances:

Subscription Cancellation:

• Customers can cancel subscriptions with a 30-day notice of their billing date to avoid charges for the next billing cycle. Cancellation must be communicated via email or through customer service.
• Early cancellation fees may apply for customers with term-length agreements if the term hasn't been completed. Please check your contract for details or contact customer service for assistance.
• Upon successful cancellation, confirmation will be sent to the customer via email.

Customer Support

We are dedicated to providing excellent customer support to assist you with any questions or concerns regarding our services. Our support team is available to help you:

Contact Methods:

• You can reach our customer support team via email at support@iconfigurators.app.
• Alternatively, you can submit a support request through our website's contact form.

Support Hours:

Our support team is available from 9:00 AM to 5:00 PM (PST), Monday through Friday. We strive to respond to all inquiries within 1-2 business days.

Thank you for choosing iConfigurators Services!